Co-workers

Wedding at marang garden

The writer focused on the importance of team work among co-workers. Thomas and Hansen (2013) identified that the event team is the face of the event no matter how the big or small and each member of the team is a contributor to its failure or success. At Mphoriam decoration site the event team of ten planned and prepared for the wedding that took place at marang garden for 200 pax.

For the event to be really effective Bowdin, Allen, O’Toole, Harris and McDonnell (2011) acknowledge that the event team from the manager, crew, artist, publicists and cleaners must share the vision and philosophy of the event. Particular task were allocated among the team members.  The team ironed and packed linen, polished mirrors and flower vase, arranged flowers and other decorating items and packed them in the car ready for transportation. This was very useful to the team as they shared tasks equally.

Walker and Walker (2014) proposed that the most effective event manager are not merely managers,  rather they are dynamic leaders whose ability to motivate, inspire others and achieve their goals as well as  admired by their followers. The director motivated the team that, as event planner we should work as a team to achieve our common goals.    

 

MAINTAINING SAFE AND SCECURE ENVIRONMENT IN HOSPITALITY

Brown et’ al. (1996:30) believes that security refers to all measures that are taken to protect a place or to ensure that only people with permission enter the premises are protected. Maintaining effective security should be the concern of everyone working within an establishment and is an essential part of good business practice. Forskett et’ al. (2003:17)goes on further to explain that maintaining effective security should be concerned of everyone working within an establishment and is an essential part of good business practice and  effective security practices can help to protect the profit of the business by loses through theft and  fraud. According to Jones (2002) the American President, George Bush, stated after the terrorist attack of 11 September 2001 that the ‘world has changed forever’. The effects of this event were a major and serious downturn in demand for hotel accommodation.

Hayter and Thomson (2005:29) state that everyone at work no matter how junior or senior their position, whether fulltime, part time and casual has a duty to protect the health and safety of those around them. The safety of all who work or visit an establishment should foremost in the mind of every one.  While one would be concerned about being in trouble with the law or losing their job, the fact is that most workplace are caused by unintentional, carelessness, forgetfulness or gradually falling in bad habit. The main part of an employer’s work is to carry out procedures and comply with regulation that have been designed to encourage good working practices and reduces the risk of injury to them self and others.

Jones (2002) illustrated that Safe and Security has been recognized as two of the five major challenges within the industry.

REFERENCE

Brown, Hepner and Deegah.(1996). Introduction to food and Beverage Service. London: Heinneman.

Forskett, D. Ceserani,V. & Kinton, R. (2003). The Theory of Catering 10^th  edn. London: Holdder and Strougton.

Jones, P. (2002). Introduction to Hospitality Operation 2^nd edn. London: Linden Harris.

Hayper, R and Thomson. 2005 food and drink service 2^nd edn. London: Thomson Learning

Maintaining safe and secure environment for people in hospitality [online] available at:www.easytraining.com/safety.htm (Accessed : 03 March 2014)

CURRENT TRENDS IN HOSPITALITY

SOCIAL MEDIA IN HOSPITALITY

According to Davis et al. (2010) social media is so available to anyone with an internet connection, hospitality industry uses it to interact and share information with other user. Social media platforms like Face book, twitter, YouTube and LinkedIn are replacing conventional forms of internet communication like emails (Miletsky, 2010).

Hospitality industry use social media to market themselves interact with customers before, during stay and after the vacation. Wendy, L. (2010) stated that the adoption of social media such as twitter, face book and LinkedIn has opened up variety of avenue and opportunities to hospitality; it is great tool for increasing customer satisfaction and to attract new business.

Twitter and Face book (Davis et al. 2010) are used as word of mouth marketing machines, happy customer will want to return to the hotel after enjoying first class services, but they will also share their experience with others (friends and family), customers will clamor to praises on social media and it will be the best free marketing for the business.

LinkedIn is a professional networking tool site for business mind to track customer’s contacts. The fact that customer relationship management can relate to customer directly and access their social media date this will allow them to communicate with guest early in the booking process that provide with an excellent chance to market services and ensure that the booking do not change (Miletsky, 2010). 

YouTube function as a public relations tool since its video sharing website. The industry use YouTube to promote and communicate with customers and attract new customers by providing high definition video and upload them on YouTube. Videos could be an event about the company demonstrating or introducing new lunched product. Once video are uploaded it will reach mass number of people, the attention of using YouTube is to attract people to the business (Miletsky, 2010). 

Wendy, L. (2010) emphasis that it is important for hospitality to be engaged in any of the social media of the social media activity, if not engaged it means they are missing out huge opportunities in digital market. The industry has to be involved and engaged with by participating in online discussion, hospitality forum and review commentary to increase awareness and build relationship with new and loyal customers.

REFERENCE

Davis, B., Wood, A.L., & Stone,S. (1998). Food and Beverage Management 3^rd Edn. Oxford: Heinemann

Miletsky, J. (2010). Principles of Internet Marketing: New Tools and Methods for Web

Developers. Course Technology, Cengage Learning.

Wendy, L. (2010). "The Effects of social media networks in the hospitality industry" UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 693. (Accessed 19 March 2014)

most hospitable cities in the world

TOKYO

Company Hotel.de AG, which offers booking of hotels all over the world, presented the top tourist destinations, which is based on 2008 results. Hotel.info - portal, owned by a group hotel.de - conducted a user survey, wherein hundreds of thousands of people have taken part. Each of them rated a particular city using ten-point scale. Rating by Hotel.info was calculated for hotels in the cities by price-quality ratio and was intended to give an objective assessment of the hotel service level. Hotels of the particular price sector – 3-4 * were chosen for Hotel.info survey. The list of twenty major world tourist destinations, hotels of which best of all reflected the customer’s view of the descent level of hotel service, was compiled as a result of the survey.

The capital of Japan became the leader among the most hospitable cities. Hotels in Tokyo have been recognized by users of Hotel.info as the best ones in quality of service and the proposed prices. The two European capitals are also among three leaders. Hotels in Lisbon and Prague struck a chord with respondents to the survey. Grades, given to those cities, allowed them to take the second and third places respectively.

The Minato district of Tokyo is home to a few excellent museums, including the Nezu Museum of antiques and the Tokyo Metropolitan Teien Art Museum. Tokyo City View, an observation area on the 52nd floor of the Mori Tower, offers an amazing panoramic view of the entire metropolitan area. In busy Shinjuku, you’ll find some of the tallest buildings in Tokyo, as well as tons of shopping malls, bars and clubs. To escape the hustle and bustle, Trip Advisor travelers recommend visiting Shinjuku Gyoen National Garden, a beautiful and peaceful park in the middle of the city

Among the cities, hospitality of which helped them to get into the top-twenty by Hotel.info are: Madrid, Rio, Paris and Rome. However, the service and prices in hotels of New York, London and Moscow were not sufficiently good for voters. None of these cities has appeared among top-twenty hotels

.http://www.city-of-hotels.com/174/2009-0083/20-most-hospitable-cities.html[online]

Budmash Country Lodge (2009) Accessed date 17 February 2014